Privacy Policy
Last updated: December 3, 2025
VirtualOx B.V. ("we", "us", or "our") operates the website www.virtualox.io. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect
1.1 Information You Provide
When you use our contact form, we collect:
- Name
- Email address
- Subject and message content
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information through cookies and similar technologies:
| Service | Purpose | Data Collected | Retention |
|---|---|---|---|
| Google Analytics 4 | Website analytics and performance measurement | Page views, session duration, device type, approximate location (country/city), referral source | 14 months |
| Microsoft Clarity | User experience analysis (heatmaps, session recordings) | Mouse movements, clicks, scroll behavior, page interactions | 13 months |
| Cloudflare Turnstile | Bot protection for contact form | Browser characteristics, interaction patterns (no personal data stored) | Session only |
Microsoft Clarity Disclosure
We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization and fraud/security purposes. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
2. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
- Consent - For analytics cookies (Google Analytics, Microsoft Clarity). You can withdraw consent at any time.
- Legitimate Interest - For essential security measures (Cloudflare Turnstile) and responding to your inquiries.
- Contract Performance - When you contact us regarding our services.
3. How We Use Your Information
We use the collected information for:
- Responding to your inquiries and providing requested services
- Improving our website and user experience
- Analyzing website traffic and usage patterns
- Protecting our website from spam and abuse
- Complying with legal obligations
4. Cookie Management
You can control cookies through:
- Browser Settings - Most browsers allow you to block or delete cookies
- Google Analytics Opt-out - Install the Google Analytics Opt-out Browser Add-on
- Microsoft Clarity Opt-out - Visit Microsoft Clarity Opt-out
5. Data Sharing
We do not sell your personal data. We may share information with:
- Service Providers - Google (Analytics), Microsoft (Clarity), Cloudflare (Turnstile, hosting), Azure (email delivery)
- Legal Requirements - When required by law, court order, or government request
6. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States. We ensure appropriate safeguards are in place, such as:
- EU-U.S. Data Privacy Framework
- Standard Contractual Clauses (SCCs)
7. Data Retention
- Contact form submissions - Retained for 2 years or until the purpose is fulfilled
- Analytics data - Google Analytics: 14 months; Microsoft Clarity: 13 months
- Email correspondence - Retained for 7 years (Dutch legal requirement)
8. Your Rights (GDPR)
Under the GDPR, you have the right to:
- Access - Request a copy of your personal data
- Rectification - Request correction of inaccurate data
- Erasure - Request deletion of your data ("right to be forgotten")
- Restriction - Request limitation of processing
- Portability - Receive your data in a structured, machine-readable format
- Objection - Object to processing based on legitimate interests
- Withdraw Consent - Withdraw consent at any time (for consent-based processing)
To exercise these rights, contact us at info@virtualox.io.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- HTTPS encryption for all data in transit
- Cloudflare security and DDoS protection
- Regular security assessments
- Access controls and authentication
10. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
VirtualOx B.V.
Molendreef 1
4641 CS Ossendrecht
The Netherlands
Email: info@virtualox.io
Phone: +31 85 822 2000
KvK: 77677439
VAT: NL861092958B01
14. Supervisory Authority
You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
Autoriteit Persoonsgegevens
Postbus 93374
2509 AJ Den Haag
Website: autoriteitpersoonsgegevens.nl